Terms & Conditions

1. Booking & Cancellation

Bookings are confirmed once you accept a quote and agree on a date and time with our team via WhatsApp or phone. If you need to cancel or reschedule, please notify us at least 24 hours before your scheduled appointment. Cancellations or rescheduling requests made after this window may not be guaranteed for the same day and could require rebooking.

2. Pricing & Payment

Prices shown as "from" are starting estimates based on standard property size and condition. Your final price is confirmed with you before the booking is scheduled, based on the specific details of your property and service requested. We do not inflate pricing after a job has already started.

Accepted payment methods: cash, card, or bank transfer.

3. Clean Club Subscription Terms

Clean Club is a recurring cleaning subscription billed on a month-to-month basis. You may pause or cancel your Clean Club subscription at any time by messaging us on WhatsApp — no long-term lock-in or cancellation fee applies. Changes take effect from your next billing cycle unless otherwise agreed.

4. Service Guarantee

If you're not satisfied with any part of a completed cleaning, let us know within 24 hours of the service and we will arrange a re-clean of the affected area at no extra cost.

5. Liability

Turaas operates as a licensed and insured cleaning company. Our insurance covers accidental damage caused directly by our team during a scheduled service. If you believe an item was damaged during a cleaning, please notify us within 24 hours of the service so we can review the claim. Turaas's liability is limited to the direct cost of repairing or replacing the affected item, and does not extend to indirect or consequential losses.

6. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates, and any disputes arising from them are subject to the exclusive jurisdiction of the courts of Dubai.

7. Contact

For questions about these Terms, a booking, or a dispute, contact us on WhatsApp or at info@turaascleaning.com.